Return and Refund Policy
Last updated: 6 November 2026
You can return eligible items to Linen Savers within 7 days of delivery. We do not charge a handling fee on returns. Nothing in this policy limits your rights under South African consumer law.
What can be returned
- Items must be unused, in their original condition and in their original sealed packaging.
- Please contact us before sending anything back, so we can confirm the return and give you the return details.
What cannot be returned
For hygiene reasons, we cannot accept opened or used linen savers, underpads or bed protection unless they are faulty. We also cannot accept items returned more than 7 days after delivery, or items sent back without contacting us first, unless they are faulty.
Damaged, faulty or incorrect items
If your order arrives damaged or faulty, or is not what you ordered, contact us straight away. We will arrange a repair, replacement or refund, and we will cover the cost of returning the item.
Return shipping costs
If you are returning an item because you changed your mind, you pay the return shipping cost. We recommend using a tracked courier service.
Refunds
We inspect each returned item when it reaches us and email you to confirm whether the refund is approved. Approved refunds go back to your original payment method within 7 days. Original delivery costs are refunded only if the item was faulty, damaged or incorrect.
Exchanges
We replace items that are faulty or damaged with the same product. For any other change, return the item for a refund and place a new order.
How to start a return
Email [email protected] or WhatsApp +27 78 703 5553 with your order number and the reason for the return.
Return address: Returns Department, Bargain Deal Africa (Pty) Ltd trading as Linen Savers, 25 West Road, Houghton, Johannesburg, 2191, South Africa